How To Cancel Amazon Account From App

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If you've bought something you want to erase from the record, or are simply fed up with ordering too many packages, it might be time to permanently delete your Amazon account. Deleting your account is the only way to totally erase your purchase history, and it might even give you some more sanity along the way. Of course, Amazon makes it a bit more challenging to delete an account than to open a new one, but our comprehensive guide will walk you through the steps to deletion and make them feel simple. To begin, find a computer — you can't delete your Amazon account from within the mobile app.

Steps

1
Go to the Amazon website. If you're already logged in, doing so will open your Amazon home page.
- If you aren't logged into Amazon, hover the cursor over Account & Lists, click Sign in, enter your email address and password, and click Sign in.
2
Make sure you don't have any outstanding orders or transactions. If you're supposed to be shipping or receiving merchandise, you'll need to wait until they've been completed to close your Amazon account.
- You can cancel pending orders by clicking Orders near the top-right corner of Amazon's Home page, clicking Open Orders at the top of the page, clicking Cancel items to the right of the order, and clicking Cancel selected items on the far-right side of the screen.
3

Click Help . It's at the bottom-right of the page in the Let Us Help You section.
4

Click Need More Help? . It's at the bottom of the "Browse Help Topics" section on this page.
5

Click Contact Us . This option is in the top-right side of the "Browse Help Topics" section.
6

Click Prime or Something Else . It's in the top-right corner of the "What can we help you with?" section on the "Contact Us" page.
7

Click <please make a selection> . This box is toward the bottom of the screen, beneath the "Tell us more about your issue" heading. Clicking it will invoke a drop-down menu.
8

Click Login and Security . It's near the top of the menu.
9

Click the second <please make a selection> field. It's below the first one. Clicking this box will also prompt a drop-down menu.
10
Click Close my account . Doing so will prompt a third section to appear below this field with the following contact options:
- E-mail
- Phone
- Chat
11
Click a contact option. Depending on the option you choose, your next steps will vary:
- E-mail - Type in a reason for deleting your account, then click Send E-mail below the email field.
- Phone - Type in your phone number in the spaces provided next to the "Your number" heading, then click Call me now .
- Chat - Wait for a customer service representative to come online, then tell them you'd like to close your account.
12

Wait for your account to be deleted. Your account will be closed within the time frame presented to you by the Amazon representative to whom you speak.

Add New Question

Question

Can I create a new account using the same email address after I close out my old account?

Yes, because your old credentials, such as your email address, have been deleted.
Question

What if the Amazon people don't delete my account in a day or two?

Try sending them another email letting them know that your account has not been deleted after your first attempt to do so.
Question

Can I recreate my Amazon account after deleting it?

You can always create a new Amazon account, yes. But you will have to start everything from scratch, as the information from your old account will be gone.
Question

How do I know if my Amazon account is deleted?

Try to login with your old credentials. If it fails, then your account has been deleted.
Question

Can I combine two accounts?

Manually you cannot. If you email the Amazon support though, they may be able to do that for you. It is a long shot, but if you want to merge two accounts, then that is a shot you must make.
Question

What things do I need to delete when I close the account?

After your account is closed, it is no longer accessible by you or anyone else. This includes any seller, Mechanical Turk, associates, web services, or Amazon Payments accounts associated with your purchasing account. If you ever wanted to order from them again, or if you'd like to use website features that require a password, you would need to start a new account.
Question

How do I find the Account Settings options?

Try to log in and click "help" at the bottom corner. Search changing account settings, etc.
Question

Will all of my personal information be deleted as well?

Yes all your personal information will be deleted, so you should try downloading anything you have on Amazon to your computer.
Question

Will I lose any eBooks I have purchased, including ones on the Cloud, when I delete my Amazon account?

Yes--you'll lose any data associated with your Amazon account. This means that you'll want to download any eBooks, movies, games, and so on that are stored in your Amazon account prior to deleting it.
Question

What should I do if I am unable to receive a call for a generated code at the identity verification step?

When you're prompted to choose between an e-mail, phone call, or chat, just pick one of the other two options.

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After deleting your existing Amazon account, you can create a new account later using the same information.
Check your bank account information connected to your Amazon account before closing. After closing your account, your pending credit will be sent to your bank address if it is valid.
If you are a Kindle publisher, download and save your Kindle contents before closing your account. You won't have access to these contents after you delete your account.

There is no way to delete your Amazon account through Account Settings.
Once your Amazon account is deleted, it can no longer be accessed by you or by any other parties affiliated with Amazon, such as Amazon Sellers, Amazon Associates, Amazon Payments, and more. If you want to use Amazon at any time in the future after you have deleted your account, you must create a new account.^[1]

About This Article

Article SummaryX

1. Sign into Amazon.com.
2. Click Help.
3. Click Need More Help?
4. Click Contact Us.
5. Click Prime or Something else.
6. Select Login and security from first drop-down menu.
7. Select Close my account from the second drop-down menu.
8. Select a contact method.
9. Follow the on-screen instructions.